Panasonic Electric Works Networks Co., Ltd. > FAQs (Maintenance service)
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FAQs (Maintenance service)
Is the replacement new?
A new (unused) product would be sent out as a replacement.
The replacement will be the same model or equivalent.
Do you ever fix a faulty Ethernet switch and use it as a replacement?
We will never fix a faulty product to use as a replacement. All replacements are new (unused).
Which document or information is required to request a replacement?
Please inform the retailer of contract serial number of the faulty product.